House policy
Shipping & Returns
Dispatch
In-stock garments are dispatched from the United Kingdom within 2–3 working days. Custom pieces created in the Design Studio are made to order and typically ship within 7–10 working days.
Shipping rates
Canada standard shipping is $4.95, and free on all orders over $75. Canada express (next working day) is $8.95.
The United States is charged from $12 and the rest of the world from $18, calculated at checkout. Delivery estimates are 5–10 working days internationally.
Duties & taxes
Orders shipped outside Canada may be subject to import duties and local taxes levied on arrival. These are the responsibility of the recipient and are not included in the order total.
Returns
We accept returns on unworn, unwashed garments with original tags within 30 days of delivery. Custom Design Studio pieces are made to order and are non-returnable unless faulty.
To begin a return, contact us with your order number. Return shipping is the customer's responsibility unless the item arrived faulty or incorrect.
Refunds
Once your return is received and inspected, refunds are issued to the original payment method within 5–7 working days. Original shipping charges are non-refundable.